Help Is Already Here.
Pick How You Want It.
Real people on call around the clock, and a team that checks in before anything breaks. Start with whichever door is closest.
You keep selling. We handle the setup.
Every new gas station and c-store works with a dedicated Implementation team through six milestones — from planning and your DC Box to price book, training, and go live. Support picks up from there.
Average Customer Support wait time
Most Customer Support calls are answered in just over one minute — by a real specialist.
Based on the latest 60-day reporting period.
Live specialists for back office questions, hardware issues, and day-to-day troubleshooting.
Petrosoft’s AI support rep, trained on our products. Ask a question any hour, get a step-by-step answer, and escalate to a live specialist when you need one.
Petrosoft University courses, Help Center articles, release notes, and live webinars for new managers.
Store down after hours? Call the support line and follow the emergency prompt to reach the on-call team.
Support should not begin only when something goes wrong.
Our Account Management team reaches out to every account throughout the year to review how the software is being used, what’s understood, what questions are open, and whether anything is still unresolved.
We don't disappear once the system is installed.
Client Service Management
For operators who want deeper, scheduled monthly guidance — a paid service that goes beyond included Account Management.
Account Management
- Included with your subscription
- Periodic check-ins through the year
- Reviews usage, understanding, open questions
- Connects you to support, training, specialists
Client Service Management
- Scheduled monthly guidance sessions
- Deeper reporting and performance reviews
- Hands-on help executing changes across stores
- A named partner for ongoing initiatives
Support FAQ
What are Petrosoft's live support hours?
Customer and Technical Support are staffed by live specialists during published live support hours, with after-hours coverage available for critical, store-down issues. Call 412-306-0640 and the prompts will route you to the right queue.
What should I do during a critical after-hours emergency?
Call the support line and follow the emergency prompt. Emergency handling is reserved for store-impacting outages — registers, fuel, or back office down — so the on-call team can prioritize correctly.
Is Joe C available 24 hours a day?
Yes. Joe C is our AI support rep and is available around the clock for questions, walkthroughs, and troubleshooting steps. If your issue needs a person, Joe C helps you open a case for the support team.
How do I submit or track a support case?
Open and track cases in the Customer Portal. Every case shows its status, owner, and history, so you always know where things stand without calling to ask.
What does the Account Management team do?
Account Management is proactive and included. Your Account Manager contacts your account throughout the year to review software usage and understanding, surface open questions, and make sure nothing is stuck unresolved.
What is the difference between Account Management and Client Service Management?
Account Management is included with your subscription and focuses on periodic check-ins and connecting you to the right resources. Client Service Management is an optional paid service that adds scheduled monthly guidance, deeper reporting reviews, and hands-on help executing changes across your stores.