Customer Training

Petrosoft offers a variety of training options to help our customers better understand our products. We offer these trainings at no cost to you, and through a variety of learning methods to ensure you’re able to get the most out of everything from CStoreOffice, to SmartPOS, to Retail360. 

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To join the training:
  • Open a Google Chrome browser.
  • Click this link
  • Select your connection option and click the Save and continue button.
25 September 2023
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

26 September 2023
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

26 September 2023
2:00 pm - 3:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

27 September 2023
12:00 pm - 1:00 pm

This training is for Managers as well as whoever is responsible for reconciling the fuel on a daily basis. Fuel Training focuses on managing fuel sales, inventory, purchases and more. The participants will learn how to create a Bill of Lading (BOL), enter a fuel invoice and stick readings, and use reporting features to ensure inventory consistencies. The trainer will review each step extensively to streamline your processes dealing with fuel in your stores.

27 September 2023
2:00 pm - 3:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

28 September 2023
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

28 September 2023
2:00 pm - 3:00 pm

The Lottery Training teaches the Manager how to handle all aspects of the Lottery within. The Lottery Training will start at the beginning and review Lottery fundamentals. The Lottery module is separated into four main sections: Games List, Purchases, Count Page, and Sales and Inventory. The participants will be guided through the workflow that works best within

29 September 2023
12:00 pm - 1:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

29 September 2023
2:00 pm - 3:00 pm
23 October 2023
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

24 October 2023
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

24 October 2023
2:00 pm - 3:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

25 October 2023
12:00 pm - 1:00 pm

This training is for Managers as well as whoever is responsible for reconciling the fuel on a daily basis. Fuel Training focuses on managing fuel sales, inventory, purchases and more. The participants will learn how to create a Bill of Lading (BOL), enter a fuel invoice and stick readings, and use reporting features to ensure inventory consistencies. The trainer will review each step extensively to streamline your processes dealing with fuel in your stores.

25 October 2023
2:00 pm - 3:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

26 October 2023
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

26 October 2023
2:00 pm - 3:00 pm

The Lottery Training teaches the Manager how to handle all aspects of the Lottery within. The Lottery Training will start at the beginning and review Lottery fundamentals. The Lottery module is separated into four main sections: Games List, Purchases, Count Page, and Sales and Inventory. The participants will be guided through the workflow that works best within

27 October 2023
12:00 pm - 1:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

27 October 2023
2:00 pm - 3:00 pm
20 November 2023
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

21 November 2023
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

21 November 2023
2:00 pm - 3:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

22 November 2023
12:00 pm - 1:00 pm

This training is for Managers as well as whoever is responsible for reconciling the fuel on a daily basis. Fuel Training focuses on managing fuel sales, inventory, purchases and more. The participants will learn how to create a Bill of Lading (BOL), enter a fuel invoice and stick readings, and use reporting features to ensure inventory consistencies. The trainer will review each step extensively to streamline your processes dealing with fuel in your stores.

22 November 2023
2:00 pm - 3:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

23 November 2023
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

23 November 2023
2:00 pm - 3:00 pm

The Lottery Training teaches the Manager how to handle all aspects of the Lottery within. The Lottery Training will start at the beginning and review Lottery fundamentals. The Lottery module is separated into four main sections: Games List, Purchases, Count Page, and Sales and Inventory. The participants will be guided through the workflow that works best within

24 November 2023
12:00 pm - 1:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

24 November 2023
2:00 pm - 3:00 pm
25 December 2023
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

26 December 2023
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

26 December 2023
2:00 pm - 3:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

27 December 2023
12:00 pm - 1:00 pm

This training is for Managers as well as whoever is responsible for reconciling the fuel on a daily basis. Fuel Training focuses on managing fuel sales, inventory, purchases and more. The participants will learn how to create a Bill of Lading (BOL), enter a fuel invoice and stick readings, and use reporting features to ensure inventory consistencies. The trainer will review each step extensively to streamline your processes dealing with fuel in your stores.

27 December 2023
2:00 pm - 3:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

28 December 2023
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

28 December 2023
2:00 pm - 3:00 pm

The Lottery Training teaches the Manager how to handle all aspects of the Lottery within. The Lottery Training will start at the beginning and review Lottery fundamentals. The Lottery module is separated into four main sections: Games List, Purchases, Count Page, and Sales and Inventory. The participants will be guided through the workflow that works best within

29 December 2023
12:00 pm - 1:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

29 December 2023
2:00 pm - 3:00 pm
03 January 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

03 January 2024
3:00 pm - 4:00 pm
10 January 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

10 January 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

17 January 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

17 January 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

24 January 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

24 January 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

07 February 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

07 February 2024
3:00 pm - 4:00 pm
14 February 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

14 February 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

21 February 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

21 February 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

28 February 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

28 February 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

06 March 2024
12:00 pm - 1:00 pm
13 March 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

13 March 2024
3:00 pm - 4:00 pm
20 March 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

20 March 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

27 March 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

27 March 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

03 April 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

03 April 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

10 April 2024
12:00 pm - 1:00 pm
17 April 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

17 April 2024
3:00 pm - 4:00 pm
24 April 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

24 April 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

01 May 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

01 May 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

08 May 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

08 May 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

15 May 2024
12:00 pm - 1:00 pm
22 May 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

22 May 2024
3:00 pm - 4:00 pm
29 May 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

29 May 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

05 June 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

05 June 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

12 June 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

12 June 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

19 June 2024
12:00 pm - 1:00 pm
26 June 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

26 June 2024
3:00 pm - 4:00 pm
03 July 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

03 July 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

10 July 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

10 July 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

17 July 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

17 July 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

24 July 2024
12:00 pm - 1:00 pm
31 July 2024
12:00 pm - 1:00 pm

Customer Portal training will make you become familiar with the Customer Portal features. This training is a must for all new clients, and it should be the first training that you attend.

31 July 2024
3:00 pm - 4:00 pm
07 August 2024
12:00 pm - 1:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

07 August 2024
3:00 pm - 4:00 pm

The Price Book Training will lead Owners or Price Book Managers through all pertinent areas of the Price Book. This training is a must for all new clients, and it should be the first training that you attend.

14 August 2024
12:00 pm - 1:00 pm

This fundamental course introduces you to the Sales & Cash Register / Admin and how to access and properly navigate through the steps that are needed in completing your daily paperwork. You will also learn how to work more efficiently through a streamlined process.

14 August 2024
3:00 pm - 4:00 pm

This training will guide the Manager through the steps that are required in accepting and or creating a vendor invoice.

21 August 2024
12:00 pm - 1:00 pm

This training was designed for the Manager or Store Owner that wants to Reconcile their Cash on a daily basis. The Cash Reconciliation & Inventory Training was designed for the Manager and/or Store Owner that is responsible for completing the station’s daily paperwork. More specifically, this training will focus on Step 4 of the Manager’s Daily Workflow to reconcile not only their cash sales, but also reviewing all sales grouped by method of payment . The Cash Reconciliation Training highlights important aspects of Step 4 in the Workflow such as, reviewing shifts, entering expenses, and balancing the total sales per shift by method of payment.

21 August 2024
3:00 pm - 4:00 pm

Processing Inventory Counts teaches the Manager how to tackle the Inventory counts

28 August 2024
12:00 pm - 1:00 pm

Petrosoft University

In the Petrosoft University portal, you’re able to access start-up guides, information about new releases, a video library and more! Have a question about one of your products? Search in Petrosoft University to find the answers you’re looking forIn Petrosoft University, you’re able to browse articles by product, view the most helpful articles as ranked by other Petrosoft customers, and search for specific questions.  

Petrosoft Training Center

To train yourself and your employees on everything from CStoreOffice to Retail360, visit the Petrosoft Training Center. We’ve compiled easy-to-follow trainings, complete with assessments to test what you learned. Offered in both video and text format, our training makes it easy to understand the innerworkings of your software and hardware products. They’re self-guided, making it easy for new employees to learn, too.  

Live monthly trainings

In addition to the self-guided training, Petrosoft is proud to offer live, virtual training on various CStoreOffice functions, conducted by our personnel from our home office in Pittsburgh, PA. The topics cover: 
  • Price book administration
  • Fuel
  • Invoices
  • Cash reconciliation and inventory
  • Lottery
  • And more!
To attend one of these training sessions, simply check the training schedule and join the link for the training you wish you to attend. Please note that all training sessions take place in Easten Time and schedules may be subject to change.   In addition to the free training options, Petrosoft is now proud to offer bespoke business services to help optimize your products for your business. For PRICE, our business experts will help you not only understand how to navigate your Petrosoft products, but how to make them work best for your individual business. These services can help you increase your store revenue, decrease inventory losses, streamline business operations, and more. If you are interested in Petrosoft business services, click here.  Have questions about the various training options? Give us a call at 412-306-0640 and we’d be happy to help.  

Telephone

You can contact technical support via the telephone by dialing 412-306-0640, or 1-412-306-0640 for international callers.

Live Chat

Contact our support agents via Live Chat.

Online

Submit your support ticket via  Petrosoft Customer Portal. Or check our Support & Learning Center.