Customer Support

Enjoy complimentary and fee-based remote and on-site implementation services

Petrosoft offers several customers support options.

These include an online ticketing system, live phone support, remote access, on-site support, and a library of videos, articles, tips, and manuals.
To purchase premium support please dial 412-306-0640#4

Support Plans

Standard Support Premium Support

Online Case Submission and Management

Ability to create and track support cases through our system.

Standard Support

All standard support features included

Troubleshooting

Identification of issue and symptoms to make process operational again and elimination of issue cause

Proactive monitoring

Automated issue detection, failure prevention, notifications and case creation

Bug Fixes

Timely identification of programming issues and implementation of patch to fix or improve it

Remote Support Connection

Have a Premium expert connect to PC to troubleshoot and fix issues

24/7 Self Service Resources, including product documentation, FAQ weekly webinars and recorded trainings

Top-rated technical content and online training recommended by Petrosoft

Live Phone Support
Dedicated Support Line

Ability to address technical and operational issues with live support during normal business hours.

Maintenance, Patches and Major Update Releases

Patches and Updates for proprietary software are released at regularly scheduled intervals and made available to all customers

Initial response within 30 min to 4 hours

Less than 30 min routing time and 1 to 4 hours response time.
Prioritized case handling to speed incident resolution

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software

Tier II 24X7 Critical Issues Live Support

Critical Issues handling for Hardware and Software

Get the most out of your investment with Petrosoft productivity tools

Petrosoft offers 24/7 technical support services and online and in-person training on its suite of retail software applications to guarantee you get the most out of your investment in Petrosoft productivity tools. You can access support online or by telephone and communicate with a Petrosoft engineer directly.

Petrosoft offers complimentary and fee-based services including financing, implementation, customization, customer support, training, data processing, and retail consulting services.

Services help customers to:

  • Minimize capital expenditures (CAPEX) and upfront costs
  • Enable a quick and healthy migration to new technology
  • Keep employees well trained with options that support high turnover and geographically dispersed organizations
  • Leverage legacy systems and data
  • Enable operational adoption of new technology

Need Help?

Technical support for Petrosoft Internet-based retail management products is just a phone call or a click away!
Petrosoft software products offer you the most complete approach to customer support. Because our products and services are internet-based, our centralized technical support group oversees the operation of your system site without additional costs to you.
Getting in touch with customer support is easy, too.

View More Services

Telephone

You can contact technical support via the telephone by dialing 412-306-0640, or 1-412-306-0640 for international callers.

Live Chat

Contact our support agents via Live Chat.

Online

Submit your support ticket via  Petrosoft Customer Portal. Or check our Support & Learning Center.