The Customer Success Manager (CSM) will help our clients to leverage the full potential of our products by serving as their point of contact for education and support. The CSM is responsible for improving customer product knowledge and self-sufficiency, resolving issues and challenges, and enhancing overall customer satisfaction with Petrosoft. The Customer Success Manager (CSM) will coordinate and conduct routine customer touchpoints, identify training needs and conduct training sessions, serve as the direct point of contact for customer issues and escalations, and is responsible for the proactive monitoring of their client list for potential opportunities or challenges. A majority of your time will be spent training customers on how to use our software and to showcase their ROI by using our solutions to propel their business.
Training 80%, Customer Success work 20%